FAQ

MAY I PLACE MY ORDER THROUGH THE MAIL?

We gladly accept mail orders, and have provided a printable Order Form for your convenience. Please fill out all relevant information, including your phone number with area code, and mail your order to the address listed on the form. Be sure to include payment by check, money order, or complete the information we need to process a credit card transaction.

WHY DO YOU ASK FOR MY PHONE NUMBER?

Scripture Truth does not use telemarketing, and we will not call you unless there is a problem with your order. However, phone numbers are required for delivery through some carriers (including UPS) and this is the only purpose for which we will share your number. We respect your privacy and DO NOT sell or distribute any part of your contact information — including your mailing address, phone number, or email address — with other companies.

HOW DO I MAKE CHANGES TO MY CUSTOMER INFORMATION?

When you log in to your account using your email address and password, you will be able to view your order history and the address(es) associated with your account. To change the email address for your account, please contact us at (540)473-1481 during business hours.

WHAT IF I HAVE LOST OR FORGOTTEN THE PASSWORD TO MY ACCOUNT?

If you cannot remember your password, simply click the “Forgot Your Password?” link at the bottom of the account log-in page, then watch your email for a link to reset your password.

WHAT IS AN -- "IMPRINT BIBLE?"

Select Bibles can be imprinted with the name of a person or church, or with other text. There is a $4.00 charge (per Bible) for this service, and imprinted Bibles are non-returnable.

MAY I ORDER A PRODUCT NOT LISTED ON THE SCRIPTURE TRUTH WEBSITE?

We are happy to assist you in locating items that are not in our regular inventory. Please use our Contact Form or call (540)473-1481 during business hours, and be prepared to provide as much information about the item as possible, including the title, author, ISBN (very helpful) and/or publisher. We will respond promptly to let you know whether we can supply the item, and at what price.

MAY I UPGRADE TO UPS SHIPPING? HOW EXPENSIVE WILL IT BE?

We are committed to providing our books at the lowest possible cost to you, and always ship by the least expensive method. We send many packages by US Mail. At your request, we will upgrade to UPS ground delivery and will charge only the actual cost of doing so, as we do not intend to profit from shipping and handling. However, UPS shipping can be significantly more expensive. Many people find that the cost is much higher than they anticipate. If you wish to upgrade to UPS, we suggest ordering by phone to receive a shipping quote. Also, please be aware that UPS does not deliver to Post Office boxes — you MUST provide a physical street address!

Please note: If your order is $150+, you qualify for free shipping, and many larger orders are automatically sent by UPS.